Skip to content
config('app.name')

Registration Service Advisor

Essex

n/a - n/a
£23,344-£23,344
Chelmsford
Permanent
Libraries and Registration Services

Role

Registration Service Advisor

Permanent, Full Time

£23,344 per annum

Location: Chelmsford

Working Style: Fixed-base worker

 

The Opportunity

The Registration Service ensures Essex County Council’s (ECC) statutory and legal obligations are met in line with General Register Office (GRO) requirements for registering ECC citizen life events, including births, deaths, marriages, civil partnerships, and citizenship ceremonies.

We have an exciting opportunity to join our fast pace back-office team. The Registration Service delivers an efficient centralised back-office function, including the online booking system for Citizenship, Ceremonies, and Registration Appointments. The Registration Advisor will handle all customer enquiries through various contact methods such as phone, email, and online platforms, providing specialist advice and support while ensuring excellent customer service to the public using the service. The service is performance driven, to ensure the team are delivering the levels of service that are required.

With demonstrable experience in an administrative or customer service environment, the role requires strong communication and IT skills, along with the ability to adapt to changing demands. Success in this role will depend on delivering high-quality customer service in a fast-paced environment. The Registration Service experiences seasonal peaks in demand, requiring the administration service to remain flexible and responsive.

Please note, once fully trained the successful candidate will be required to work at The Essex Records Office on a rotational basis.

To read more about our business area, please visit: Climate, Environment and Customer Services

Responsibilities

  • Ensure all administrative registration duties are completed accurately and in a timely manner, adhering to regulations outlined in the Handbooks for Registration Officers.
  • Engage with stakeholders to identify requirements and deliver quality, timely, and accurate registrations.
  • Apply specialist knowledge and experience to ensure effective registration activities, providing high-quality customer service.
  • Collaborate with partners to ensure compliance with both external and internal regulations.
  • Ensure compliance with all end-of-day accounting processes and stock management protocols.
  • Handle all direct customer enquiries to the Registration Service via multiple platforms, including phone, email, MS Teams, and the online booking system.
  • Process payments for services over the phone or via online systems when required.
  • Manage daily tasks effectively in response to customer demand and seasonal peaks, ensuring smooth and efficient service delivery.
  • Support team performance through effective teamwork, task prioritisation, and adaptability in managing demand fluctuations.
  • Represent the Registration Service at events to promote available services and enhance public engagement.
  • Contribute to continuous improvement projects across the Registration Service, fostering a culture that embraces change and drives service excellence.

The Experience You Will Bring

  • Educated to Regulated Qualification Framework (RQF) Level 2 or equivalent by experience.
  • Ability to learn and develop new skills and knowledge within the workplace.
  • Experience working in an administrative or customer service environment is desirable.
  • Excellent communication skills, both verbal and written, with the ability to remain professional, calm, empathetic, assertive, and articulate in all customer interactions.
  • Proficiency in ICT, with practical knowledge and application of the MS Office suite of programmes.
  • Strong attention to detail and accuracy, ensuring compliance with service standards and regulations.
  • Proven track record of delivering high-quality customer care in a fast-paced environment.
  • Demonstrated ability to embrace change and work collaboratively with partners to continuously improve customer service.

If you wish to apply for this role, please provide a supporting statement on your application explaining why you have applied for the role. Applications without a support statement will be closed.

Interviews

Interviews are scheduled to take place on 18th, 19th and 20th March at County Hall, Chelmsford.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.

Downloads

Pay and Reward | Our Ways of Working  | About Us  | Organisation Behaviours

#LI-DNI

Apply