Administration Coordinator - Health and Social Care

Interview Date: 12th and 13th August 2026. 

This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford, 4 days per month, with the remaining time allowing for remote working if desired, in line with the organisation’s needs.

To read more about our business area, please visit: Adult Social Care

The Opportunity 

Essex County Council is a member of the Southend, Essex, and Thurrock Transforming Care Partnership (TCP), consisting of 3 Integrated Care Systems (ICSs) and three Local Authorities (LAs). As part of these arrangements, it is hosting their All Age Health Equalities Team, working across this whole footprint, to lead the transformation of the health and social care system, to deliver improved health outcomes for people with learning disabilities and/or autism. 

This role has specific responsibility for the co-ordination necessary for the effective delivery of the Dynamic Support Register and Pathway in line with new NHS England Guidance. 

Accountabilities 

• Act as the first point of contact for the Dynamic Support Register, Pathway, and its programmes of work, dealing with routine and specialist enquiries to communicate relevant information to stakeholders, referring to others as appropriate.
• Arrange contact or meetings with organisational/individual stakeholders, including families of individuals on the register, to take minutes, collate information and prepare documentation as required.
• Work closely with key teams (such as CAMHS, CETR team and ELDP specialist LD Health provider, case managers, and social care teams) to ensure up to date information is reflected in the register.
• Responsible (alongside the commissioner) for developing and maintaining a database to securely hold an all age dynamic support register with risk stratification and links to agreed pathways.
• Develop and manage systems to ensure safe retrieval, storage and return of any medical notes, social care files, or other sensitive personal data, ensuring timely progression to Care (Education) and Treatment Review (C(E)TR) escalating any issues to the LD HE Commissioner for the Dynamic Support Register and Pathway
• Maintain local and nationally required data sets relating to individuals in the community or in hospital requiring a Care (Education) and Treatment Review and the independent personnel required, ensuring a pro-active approach to their delivery is achieved.
• Collate and evaluate data relating to the DSR, Transforming Care and other aspects of the Health Equalities Strategy, to provide accurate and timely information to support local and national reporting deadlines.
• Work collaboratively both nationally and regionally, to ensure local processes for the delivery of the Dynamic Support Programme remains in line with national requirements.
• Responsible for ensuring all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolved where possible and escalated to the Learning Disabilities Commissioner when appropriate.
• Specific individual and shared targets and objectives are defined annually within the performance management framework. 

The Experience You Will Bring 

• Educated to RQF level 3 (A level) or equivalent by experience.
  
• Experience of working in an administrative environment, with a working knowledge of Microsoft Office including Word and Excel and other computerised data systems, with evidence of accurate data entry.
• Awareness of a range of health or social care services and the national initiatives relating to LD and Autism.
• Previous experience of managing a high volume email mailbox, triaging, prioritising, and redirecting enquires.
• Able to work on own initiative, organising and prioritising own workload to set deadlines, evidencing problem solving skills.
• Good communication skills, both verbal and written, with the ability to work effectively as part of a team. 
• Evidence of development within role.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In March 2026, the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this, Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email daniel.warner@essex.gov.uk

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