Lead Officer – Housing ICT (Cx Housing)– Epping Forest District Council

Lead Officer – Housing ICT (Cx Housing)– Epping Forest District Council

Remote Worker

£500-£650 per day Umbrella, dependant on experience

Part-Time,3 days per week

4 Month Contract

Inside IR35

Closing Date: Monday 3^rd August 2026

Essex County Council (ECC) are delighted to be supporting Epping Forest District Council in recruiting a Lead Officer on a 4-month contract.

This role offers fully remote working with occasional on-site presence dependant on the business needs.

The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:

• Rent Accounting
• Case management and tasks /workflows / forms.
• CRM
• Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful
• Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.
• CX User Training
• Managing upgrades, ideally 25.x (version that supports the Customer Portal)
• Customer Portal

Also, must have some understanding of the following:

• Assets
• Functional units
• Users and Roles
• Contact groups
• System schedules
• Arrears policies
• An understanding of allocations would also be useful.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via Working for Essex website.

If you have queries on this role or require anything else, please email Ashleigh.Drake@essex.gov.uk