Access to Information Officer (Scale 6)

Who You Are

Are you passionate about delivering high-quality customer service and ensuring transparency in public services? Enfield Council is seeking a proactive and detail-oriented Access to Information Co-ordinator to join our dynamic team. You will play a crucial role in coordinating and quality assuring the handling of Freedom of Information (FOI) requests, working to ensure responses are timely, accurate, and reflective of Enfield Council's commitment to openness and accountability.

What the Job Involves

The current priority for the role is to support the council in meeting its statutory responsibilities and improving the overall customer experience. Key responsibilities include managing and coordinating FOI requests, providing clear and concise written responses, monitoring performance against deadlines, and escalating any delays. You will also provide advice and support to council staff on FOI and Data Protection compliance and identify and manage reputational risks, working closely with the Press Office on contentious issues.

Skills

• Strong communication and influencing skills with the ability to convey complex issues clearly
• Proven experience in an FOI role
• Knowledge of FOI legislation
• Excellent organisational skills and ability to manage multiple deadlines
• Strong analytical skills and attention to detail
• Competence in using standard IT software
• Risk awareness and political sensitivity
• Experience with CRM systems or FOI/information request tracking tools (desirable)
• Knowledge of the General Data Protection Regulation (GDPR) (desirable)

This is a hybrid role with an expectation of office attendance at the Enfield Civic Centre currently once per week.