Job Description: Direct Services Lead Technician

Who You Are

As a Direct Services Lead Technician, you embody Southern Housing's HEART values: Honest, Efficient, Accountable, Respectful, Trusted. You demonstrate a commitment to these values daily and inspire others through your actions and words. You bring a proven track record of managing a Direct Labour Service with a focus on customer satisfaction and have relevant trade qualifications/experience.

What the Job Involves

The Direct Services Lead Technician, working within the Reactive Repairs department, manages a team of technicians to provide efficient and high-quality property maintenance services. You will oversee repairs, ensure compliance with regulations, lead on service improvements, manage team performance, and provide a 24-hour emergency service. Your role involves being both office and site-based and you will work collaboratively across different locations, promoting a supportive work culture.

Skills

• Proven track record in managing direct labour services
• Relevant trade qualifications (e.g., City and Guilds, NVQ level 2/3)
• Knowledge of building regulations and Health & Safety legislation
• Experience with a range of repairs and maintenance work
• Commitment to diversity and customer service excellence
• Strong leadership and mentoring capabilities
• Excellent communication and interpersonal skills
• Ability to assess risks and manage health and safety effectively
• Willingness to work on-call and handle out-of-hours responsibilities
• Full UK driving license