Customer Service Advisor (NJE GR 3)
Nottinghamshire County Council
Role
Who You Are
You are a personable and organized individual dedicated to delivering excellent customer service. You thrive in dynamic environments and possess strong communication skills that enable you to interact effectively with visitors, guests, and team members. You are proactive in identifying areas for personal growth and are eager to adapt to the needs of the team to ensure seamless service delivery.
What the Job Involves
As a key representative of our front-of-house team, you will warmly greet visitors and provide them with essential information about council and partner services. Your role includes handling general administration tasks and managing calls for various campaigns. You'll be responsible for escalating issues to management and supporting team members to ensure everyone is informed and efficient. You will utilize various IT systems to maintain accurate records and contribute to the team's success by covering for colleagues when needed. Continuous improvement and adherence to customer service standards are integral to your position.
Skills
- Strong customer service orientation
- Effective communication and interpersonal skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask and manage time efficiently
- Problem-solving and decision-making skills
- Adaptability to handle various administrative tasks
- Commitment to personal development and training