Triage Officer - Maldon District Council

Triage Officer - Maldon District Council

Maldon District Council

Permanent, Full Time

£30,599.83 - £32,489.41

Location: Maldon

Closing Date: 25th March 2026

Essex Shared Services are delighted to be advertising the role of Triage Officer on behalf of Maldon District Council.

For more information on the role, please click HERE .

This role provides remote and flexible working, office attendance is required for 2 or more days a week, subject to business need.

Description

Are you ready to make a genuine impact and be the difference for people when they need it most? Join our dynamic team as a Triage Officer — the first, friendly face for those at risk of homelessness, where every day brings new challenges and opportunities to change lives for the better. If you thrive in a fast-paced, customer-focused environment and have a passion for making a real difference, we want you to be part of our mission to support individuals and families through some of their most difficult times.

In this rewarding frontline role, you’ll be the vital link connecting people to the housing advice, support, and solutions they need — often before their situation becomes critical. Imagine the satisfaction of guiding customers towards brighter futures, collaborating with dedicated colleagues and partners, and playing a key part in preventing homelessness in our community. You’ll be empowered to deliver early intervention, innovative support, and personalised service that truly matters.

About this role

Key responsibilities include:

• Be the welcoming first point of contact for anyone seeking housing support, delivering expert triage and guidance in line with the Homelessness Reduction Act 2017

• Empower customers to navigate their options and discover the best path forward

• Manage referrals efficiently, ensuring help reaches those who need it swiftly

• Coordinate emergency accommodation placements, working closely with suppliers to ensure immediate solutions

• Keep meticulous records to support seamless service delivery and continuous improvement

• Champion a personalised, inclusive approach, ensuring everyone receives high-quality care and support

What we’re looking for:

• Proven experience thriving in a lively, customer-facing role — ideally within housing or support services, where no two days are ever the same
• Strong knowledge of homelessness legislation and safeguarding, underpinning your commitment to doing the right thing
• Outstanding communication, problem-solving, and organisational skills, with a knack for finding creative solutions
• Genuine empathy, resilience and a calming presence, especially when supporting vulnerable customers facing complex challenges

This is your chance to step into a role where your energy and compassion directly shape the lives of residents in need. You’ll join a passionate team dedicated to delivering excellence and uplifting our community — there’s never been a more exciting time to get involved!

Please note this role will be subject to a Basic DBS Check

For an informal discussion about this position

For more information or an informal discussion, please contact Helen Hawkins on 01621 732671 or email helen.hawkins@maldon.gov.uk or download and read the job description .

Maldon District Council’s structure charts are available to view here

To apply, please click HERE

If you would like to be considered for this role, we would love to hear from you. Please complete the online application form found here . We are unable to accept CVs through the Working for Essex website.

Interviews to be held on 08 April 2026.

Please note: All interview notifications will be sent via e-mail. Please ensure you provide an e-mail address so that we can make contact with you. If email is not suitable to you because of additional needs, please make us aware so we can support you through this process fairly on 01621 854477.

Unfortunately, due to the number of applications we receive, we are unable to respond to all applications. Therefore, should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.