Resident Liaison Officer

Resident Liaison Officer

Harlow District Council

Temporary, Full Time

£150.00 per day (umbrella)

Location: Harlow

Closing Date: 12th November 2025

Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporary Resident Liaison Officer on a 12-month basis. Please note that this post require the successful individual to be based on site a minimum of 3 days per week.

Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.

Job Purpose:

The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects.

The Role:

Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints.

Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines.

Problem Resolution: Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption.

Documentation: Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams.

Site Visits: Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project.

The experience you will bring:

Communication Skills: Excellent verbal and written communication skills to effectively interact with residents and project teams.

Interpersonal Skills: Ability to build trust and maintain positive relationships with diverse individuals.

Organizational Skills: Strong organizational abilities to manage multiple tasks and maintain accurate records.

Experience: Previous experience in a customer service or resident liaison role is often preferred.

Problem-Solving Skills: Ability to address and resolve resident issues proactively.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email louise.buter@essex.gov.uk