Housing Income Officer - Castle Point Borough Council

Essex County Council are delighted to be advertising the role of Housing Income Officer on behalf of Castle Point Borough Council. To see full job advert and apply, please click HERE.

Housing Income Officer

Castle Point Borough Council
Location: Council Offices, Benfleet
Job Title: Housing Income Officer
Full Time – 37 hours per week
Grade 5 – SCP 17 - 21 - £31,022 - £33,143

We are looking for a full-time Housing Income Officer to work within the Finance and Procurement Service who can:

Key Skills and Abilities

• Manage rent collection and arrears enforcement across multiple tenures.
• Administer payment methods including Direct Debits, APAs, and DWP deductions.
• Prepare legal documentation and court bundles for rent recovery.
• Communicate effectively with tenants and stakeholders, including vulnerable individuals.
• Use housing systems such as OHMS, DWP Landlord Portal, and Smart Pay.
• Work independently and manage a varied workload.

Experience

Previous practical experience in rent recovery, arrears management, and enforcement is essential. Experience in handling complex cases, supporting vulnerable tenants, and preparing for court proceedings is desirable.

Qualifications

Applicants must have a sound understanding of housing legislation, rent policy, and benefit regulations. Formal housing or income management qualifications are desirable.

Not only is this a great role for the right candidate, but you also get some great benefits including:

• 27 days annual leave
• FREE gym membership
• Competitive pension scheme
• Flexible working arrangements
• Ongoing professional development

For an informal discussion regarding this role, please contact
Matt Wynn - MWynn@castlepoint.gov.uk

The successful applicant will be subject to a Basic Disclosure & Barring Service (DBS) check.
The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.

Our values: Trust, Respect, Improving and Learning, and Customer Focus
Castle Point Borough Council is an Equal Opportunities Employer.

Related Documents

• PRIVACY NOTICE FOR EMPLOYEES 2025.pdf (238kb)
• Housing Income Officer.pdf (168kb)

Apply online

Continue to application: Housing Income Officer

How to apply: This role is being advertised on behalf of Castle Point Borough Council therefore all applications must be submitted via the Castle Point Borough Council website. Please note any applications submitted via the Working for Essex ‘apply’ button will be advised to reapply via the Castle Point Borough Council website.

Please click the link to apply HERE.