Customer Care & Business Support Officer - Castle Point Borough Council

Essex County Council are delighted to be advertising the role Customer Care & Business Support Officer on behalf of Castle Point Borough Council. To see full job advert and apply, please click HERE.

Customer Care & Business Support Officer

Job title: Business Support and Customer Care Officer

Full Time - 37 hours 

Closing Date - 10th October 

Location: Various Locations in Castle Point

Grade 4 , SCP 13-16 - £29,064 - £30,518

We are looking for a full-time Business Support and Customer Care Officer to work in Castle Point Borough Councils recreation team:

Key Skills and abilities

• Organisational & Communication: Good organisational and communication skills.
• Initiative & Prioritisation: Ability to work on own initiative, prioritise workload, make decisions under pressure, and respond well to new challenges.
• Customer Service: Ability to provide exceptional customer service and handle difficult situations effectively.
• Financial Handling: Ability to handle cash and card transactions accurately and securely.
• IT Competence: Competent in the use of Microsoft Office software and handheld technology.
• Customer Focus: Ability to provide customer-focused services and build rapport.
• Health & Safety: Practical knowledge of Health & Safety.

Experience

• Customer Service: Prior customer service experience.

Any Other Desirable Experience

• Recreational Knowledge: Understanding of recreational activities and services, including leisure centre programmes, community hall bookings, and park and open spaces programming.
• Booking Systems: Knowledge of Recreational booking systems.
• Administrative: Prior administrative experience.
• Financial: Prior financial handling experience.
• Community Engagement: Prior community engagement experience.

Not only is this a great role for the right candidate but you also get some great benefits including:

• 27 days Annual leave
• FREE Gym membership
• Competitive pay + large pension contribution
• On-going CPD training
• Part of a multiple award winning team
• Get discounts at hundreds of high street jobs with our discount scheme

For an informal discussion regarding this role, please contact Gary Bultitude – 01268 882245 .

The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

Castle Point Borough Council is an Equal Opportunities Employer.

Related Documents

• PRIVACY NOTICE FOR EMPLOYEES 2025.pdf (238kb)
• Customer Care & Business Support Officer JD.pdf (150kb)

Apply online

Continue to application: Customer Care & Business Support Officer

How to apply: This role is being advertised on behalf of Castle Point Borough Council therefore all applications must be submitted via the Castle Point Borough Council website. Please note any applications submitted via the Working for Essex ‘apply’ button will be advised to reapply via the Castle Point Borough Council website.

Please click the link to apply HERE.