Visiting Officer - Castle Point Borough Council

Essex County Council are delighted to be advertising the role of Visiting Officer on behalf of Castle Point Borough Council. To see full job advert and apply, please click HERE.

Visiting Officer

Location: Castle Point Council Offices, Kiln Road

Working Hours: 15 hours per week

Number of Positions: 1

DBS Check: Enhanced

Visiting Officer

The team currently work hybrid with one day in the office, this role is mainly field based Full time 37 hours per week (Flexible hours considered)

Grade 4 / SCP 13-16 = £28,163 -£29,572 (plus mileage)

Closing Date = 05/10/2025

Why Castle Point?

Castle Point Borough Council is a forward-thinking authority committed to delivering high-quality, financially sustainable services that put our residents first. With over 150 services and nearly 350 staff, we are proud to serve our community with integrity, transparency, and a strong focus on customer care.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

The Opportunity

We are seeking a proactive and detail-oriented Visiting Officer to join our Team. This is a dynamic role involving fieldwork across the borough to inspect properties, verify Council Tax and Business Rates liabilities, and ensure accurate records are maintained. You’ll be a key player in supporting fair and efficient revenue collection, working closely with internal departments and external stakeholders.

Key Responsibilities

• Conduct regular inspections of residential and commercial properties.
• Issue Completion Notices and submit proposals to the Valuation Office.
• Verify eligibility for discounts, exemptions, and reliefs.
• Investigate undelivered mail cases and confirm property usage.
• Maintain accurate visit records, upload photographic evidence, and liaise with landlords and letting agents.
• Collaborate with Planning and Building Control teams to identify property changes.
• Support account maintenance and liability assessments for Council Tax and Business Rates.

What We’re Looking For

• Strong attention to detail and excellent organisational skills.
• Confident communicator with the ability to engage with the public and stakeholders.
• Experience in a revenues, compliance, or property inspection role is desirable, although not essential.
• Comfortable working independently and managing a flexible schedule.
• Proficiency in using IT systems to record and update property data.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for training and career development.
• Agile working arrangements.
• Commitment to equality, diversity, and safeguarding.

Castle Point Borough Council is proud to be a Disability Confident Leader and welcomes applications from all backgrounds, including veterans and care leavers.

How to apply:This role is being advertised on behalf of Castle Point Borough Council therefore all applications must be submitted via the Castle Point Borough Council. Please note any applications submitted via the Working for Essex ‘apply’ button will be advised to reapply via the Castle Point Borough Council website.