Instrument Hire Scheme Co-ordinator

Instrument Hire Scheme Co-ordinator

Permanent, Full Time

£25,081 to £27,653 per annum

Location: Witham

Working Style: Fixed-base worker

This position will be based in County Hall, Chelmsford where most of the instrument stock is stored. Administration days can be worked from home.

The Opportunity

Essex County Council (ECC) operates one of the largest Music Hubs in the UK through a grant from the Arts Council and has undergone significant transformational change recently to broaden and improve its music offer to the young people of Essex. Offering opportunities for young people to perform together and progress musically is a core role of Music Hubs.

The Instrument Hire Scheme Co-ordinator will be responsible for the administration and management of the music service’s successful music hire scheme which is subsidised by a grant from the Arts Council and is one of the roles required for all the Music Hubs. This role is responsible for liaising with parents and schools to organise instrument hires and delivering to schools across the county. 

The role will operate under the tight financial constraints of the grant and traded income, responsible for providing regular data on activity relating to instrument hire.

The purpose of this job is to co-ordinate the instrument hire scheme and ensure its quality and effectiveness.

The ideal candidate will have good experience of working with databases and customer management systems, excellent customer service skills, and a basic knowledge of musical instruments.

Accountabilities

• Ensure that the service offers an effective and efficient instrument hire scheme.
• Effectively utilise the admin online system to manage the customer application process, stock control and database management.
• Deliver excellent customer service and prompt response times to parents and carers engaging with the Instrument Hire service.
• Responsible for maintaining and organising the repairs of instruments to ensure customers have access to best quality instruments.
• Utilise instrument specific knowledge to ensure adequate care and attention of instruments ensuring that instruments are clean, safe, and fit for purpose. You will also be responsible for organising external instrument repairs and maintenance.
• Responsible for constructively challenging others at all levels to ensure drives a continuous improvement culture and commercial awareness across music hubs.
• Work collaboratively as part of project or process teams under the new operating model, ensuring excellent cross functional output.
• Contribute to process change regarding policy, fees, and procedures to ensure support for the ongoing development of the instrument hire service.
• Ensure that appropriate instrument hire data is collated to monitor interest and review different options to be more cost effective
• Work with other music service officers to promote the instrument hire service as an integral part of the music service’s wider offer to schools, parents and pupils.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to GCSE level or equivalent by experience
• A sound knowledge of Microsoft Office, Outlook, and databases.
• Knowledge of a broad range of musical instruments including their basic upkeep.
• A general understanding of music education and the instrumental needs of young people, schools, and parents.
• Strong interpersonal and communication skills.
• Highly organised, methodical, and efficient.
• Proven ability to work within an office-based team together with excellent customer service experience.
• An ability to be proactive and problem-solving

To read more about our business area, please visit: Education

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. 

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR)) on our careers site

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle,or the ability to meet the mobility requirements of the role through other means.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email christine.simmons@essex.gov.uk

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