Business Support Assistant

About Us:

If you’re looking for a role where you can truly make a difference, this could be the perfect opportunity for you!

This is an exciting opportunity to work as part of Essex County Councils’ Adult Social Care Support Team alongside colleagues to support the varying demands of the Adult Social Care service. The successful candidate will possess a curious mindset, ability to use various IT based systems, be able to communicate with members of the public and professionals alike. This is an exciting, varied and challenging role that means every day is different.

Business Support teams deliver outstanding administration and customer service to all Essex County Council (ECC) functional areas. Our multi skilled teams deliver services from Business Centre hubs, providing a wide variety of support to high volume processes and tasks such as data input and management, minute taking, finance tasks, managing high volume calls, receptions and requests for assistance. We also support front line social care teams that require a more integrated approach to support.

We are proactive, forward-thinking and solution focused; we streamline processes and maximise digital opportunities. In doing so, we help increase the effectiveness of ECC to deliver better outcomes for the people of Essex than it could without our support.

We value our people and help them strive to deliver their potential and walk their career pathways within our organisation, giving them the tools and learning to get there.

Benefits:

• Healthy work life balance.
• Wide range of learning and development opportunities.
• IT equipment and home-working equipment supplied.
• 26 days annual leave + bank holidays + choice to buy extra.
• Generous Local Government Salary related pension scheme.
• Access to hundreds of discounts and benefits through Essex Rewards.
• Access to our health and wellbeing support platform with LifeWorks.
• Up to 4 days per year Volunteering leave.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward.

The Role:

As a member of our team, you’ll gain a wide range of skills and administrative knowledge, with full training provided on all internal systems. This role is perfect for someone looking to make a real impact.

This role involves working as part of a business support team to deliver effective, routine administrative support within a business centre; learning and developing an understanding of existing processes and systems and develop knowledge of Social Care teams and other corporate functions.

About You:

You will:

• Have a good standard of basic education – 5 GCSEs grade C and above (including Maths and English) or a minimum of 6 months office experience.
• Have excellent face to face customer service skills, communication and conflict management skills.
• Have strong organisational and administrative skills.
• Have the ability to work both independently and as part of a team.
• Have the ability to use computerised systems with a high level of speed and accuracy – including Microsoft Office applications and internal ECC databases.
• Be able to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
• As part of the role, you may have access to sensitive and/or personal information, therefore you will need to understand and follow GDPR regulations.
• Have the ability to think about alternative ways of doing things and being open to new work practices and responsive to change.
• Have the ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
• Be reliable for on-site working as you will be required to be onsite 5 days a week.

What will you be doing?

• Answer phone calls for the Adult Social Care phone line.
• Process data using our internal database, following the process guide.
• Communicate effectively with partners.
• Process referrals and queries via shared mailbox.
• This role covers Microsoft Office applications, including Excel, Teams, Word, and Outlook.
• Support with minute-taking as required.
• Provide reception cover at Rowan House as and when needed.
• Provide high quality, efficient and effective Business Support services to internal and external customers within agreed timescales and Service Level Agreements (SLAs).
• Responding to customer requests and queries in a timely and efficient way.
• Act as a professional representative of the Business Support service at a local level, dealing with customers face to face and via telephone or redirecting in line with Essex customer standards.
• Delivering the required activities of the respective business centre(s).
• Providing high quality self-directed administrative support, checking own work and proactively looking to raise standards.
• Maintaining confidential records according to Essex County Council guidance.
• Dealing with correspondence for the team or service in a timely, consistent and professional manner.
• Sharing knowledge and good practice with colleagues and highlighting more efficient ways of doing tasks.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

As a Business Support Assistant, you will receive comprehensive training on all internal systems. This is your opportunity to work in a supportive and dynamic work environment, making a meaningful difference for Essex residents.

Why Essex? 

To read more about us please visit:

Corporate Services

Entry to work - Working for Essex

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

How to apply:

Start your journey within Business Support by clicking the APPLY button now!

If you are interested in finding out more about this role or require further information, we would love to hear from you. Please email: work.placements@essex.gov.uk.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

Additional Information:

If you have queries on this role or require anything further, please email work.placements@essex.gov.uk

Follow us on Facebook, X, Instagram and LinkedIn. Further details can be found on our careers page.

Downloads

Pay and Reward | Our Ways of Working  | About Us  | Organisation Behaviours