Customer Data Analyst

Customer Data Analyst

Fixed Term / secondment opportunity, 12 months

Full Time, 37 hours per week

£36,641 to £43,106 per annum

Location: Chelmsford / remote working

Working Style: Anywhere worker - expectation to attend office (County Hall, Chelmsford) approx. 2 x monthly

Closing Date: 20th July 2025

The Opportunity

The Analyst role is critical in providing senior leaders and politicians with the information and business intelligence needed for effective leadership, governance and decision making. The post holder will have recognised technical ability in a range of data science and/or analytical specialisms and will provide detailed technical advice on their area of expertise, championing an ‘analytics first’ culture both within and outside of the function.

The post holders will be required to employ a range of data science, data visualisation and analytical techniques in their work. Typical tasks will include scoping and development of system / reporting requirements; ‘deep dive’ analyses; mapping; and predictive analytics such as population and demand forecasting. This will require working with a wide range of data and evidence sources, including local, partner and open sources for the development of services and products to agreed service standards.

Read more about us: Climate, Environment and Customer Services

What’s in it for you?

• Healthy work life balance; flexible and hybrid working options
• Wide range of learning and development opportunities
• IT equipment and home-working equipment supplied
• 27 days annual leave + bank holidays + choice to buy extra
• Generous Local Government Salary related pension scheme
• Access to hundreds of discounts and benefits through Essex Rewards
• Access to our health and wellbeing support platform with Vita Health Group
• Up to 4 days per annum volunteering leave

What will you be doing?

• Working collaboratively with stakeholders, analysts and researchers to scope requirements and develop robust insightful products that enable colleagues to understand current and future needs, demands, trends and supply across geographies.
• Using a range of sources and analytical techniques to produce high quality analysis, giving clear recommendations for action to improve outcomes for local people and/or organisational effectiveness.
• Utilising understanding of the business, its processes, data, and priorities and applying analytical techniques to present, communicate and disseminate analytical products effectively, appropriately and with high impact.
• Leveraging data analysis to uncover customer behaviour patterns, compliance gaps, and root causes of complaints. Collaborate with cross-functional teams to drive improvements and enhance customer experiences.

The Experience You Will Bring

Essential:

· A proven track record in data analysis and statistical modelling. The ideal candidate should have experience in analysing complex datasets, identifying trends, and drawing actionable insights.

· Proven ability to produce high quality formal reports. The ideal candidate will demonstrate experience in structuring complex findings into clear, accessible, and impactful written reports that support decision making and meet statutory and organisational deadlines.

· We seek candidates who demonstrate exceptional skills in visual data presentation. They should excel at creating compelling charts, graphs, and dashboards while adhering to accessibility standards and best practice.

· Experience in translating complex data insights into clear, concise, and impactful presentations for diverse audiences, including senior management, clients, and cross-functional teams.

Desirable:

· Demonstrated expertise in using tools such as Power Bi, Excel, Python, R, or SQL for data manipulation and analysis

· Experience in storytelling through data, translating insights into impactful narratives.

· Experience of having worked within local government or public sector environment.

· Demonstrated ability to create compelling visualizations, infographics, and reports that drive informed decision-making.

· A self-starter with the ability to manage and prioritise own workload in a busy environment.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) ) on our careers site

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries or require anything further, please email resourcing.team@essex.gov.uk

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