Registration Service Advisor

Essex

n/a - n/a

£25,081-£25,081

Chelmsford

Permanent

Libraries and Registration Services

Role

Registration Service Advisor

Permanent, Full Time

£25,081 per annum

Location: Chelmsford

Working Style: Fixed-base worker

Closing Date: 19th July 2025

The Role

This is a varied and rewarding role at the heart of the Registration Service, offering the opportunity to contribute to a wide range of essential public services. As a Registration Assistant, you will be part of a dynamic team responsible for delivering a broad spectrum of administrative and customer-facing duties. From managing marriage bookings and citizenship ceremonies to supporting statutory registrations, no two days are the same.

You will be expected to apply your administrative expertise and customer service skills across multiple service areas, often working to tight deadlines and adapting to changing priorities. The role requires a proactive and flexible approach, with the ability to manage sensitive information with discretion and professionalism. You will engage with members of the public, internal teams, and external partners, ensuring a seamless and supportive experience for all.

This position offers a unique opportunity to develop a deep understanding of statutory services while contributing to the delivery of high-quality, person-centred outcomes. It is ideal for individuals who thrive in a fast-paced environment, enjoy variety in their work, and are committed to continuous improvement and public service excellence.

To read more about our business area, please visit:

Climate, Environment and Customer Services

The Opportunity

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong.

The Registration Service deliver an effective Marriage Booking Service and centralised back office Registration function including Citizenship; Ceremonies; Registrations and Approved Premises. The Registration Assistant will deal with all customer enquiries, providing specialist advice, support and excellent customer service to members of the public wishing to use the service.

With experience of working within an administration environment, good communication and IT skills and the ability to embrace change. Delivering good customer service will be key to success.

Accountabilities

Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations, as set out in the Handbooks for Registration Officers, are adhered to.
Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
Use specialist skill, knowledge and experience to deliver effective Registration activities, and high-quality customer service via all communication channels, including inbound and outbound phone calls.
Work collaboratively with partners to ensure compliance with all external and internal regulation.
Responsible for ensuring compliance with all end of day accounting and stock management, weekly, monthly and quarterly accounting, returns and dispatch to GRO.
Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

Educated to RQF level 2 (GCSE) or equivalent by experience.
Ability to develop knowledge and skills within the workplace.
Experience of working in a busy administration environment.
Excellent communication skills, both verbal and written.
Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
Evidence of delivering high quality customer care.
Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email jamielea.wallis@essex.gov.uk

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