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Process Improvement Manager

Essex

n/a - n/a
£0-£0 per day
Harlow
Temporary
Service Transformation

Role

Process Improvement Manager

Full-Time, Temporary

6 Months Contract

£450 Umbrella per day

Outside IR35

Closing Date: Monday 30th June 2025

Project brief:

We are looking for an exceptional individual to lead in the review and re-design of our first line contact with the organisation across a range of service areas to consolidate into a single contact centre and expand our communication channel use.

This is aligned to a new focus on resident contact in and out of the organisation, driven by a desire to have resident at centre of all services.

The key deliverables of this engagement will be the completion of Business Process Re-engineering exercise for two customer call centres before combining two teams to create a single customer hub, bringing in functions from other first line contact points within the organisation as appropriate, with new processes designed to seamlessly connect through to back-office service provision.

Experience that you will bring:

  • Business information analysis
  • Transformation
  • Project management
  • Data analysis
  • Operations management

If you have any queries regarding this role, please contact Ashleigh.Drake@essex.gov.uk

 

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